Preamble
ELCOS provides worldwide distribution, stocking, and supply chain services of electro-technical components, aircraft parts, defense equipment and spares as well as management of outsourced repair services to the aeronautical, defense, industrial and space markets.
Building on extensive experience and deep-rooted expertise, ELCOS is committed to exceeding customer expectations, complying with all relevant regulations and statutes, and setting itself apart in the aviation, defence, and space industries.
Statement
The quality policy of ELCOS aims to make the customer return and not the product.
This will be achieved by:
- continually meeting and exceeding customer’s expectations, needs, and requirements in terms of product and service conformity as well as on-time delivery,
- ensuring accuracy in operations and communications to deliver reliable and traceable outcomes,
- a commitment to communication, flexibility, partnership, proximity, and service,
- practicing the four eyes principle and the rule that in doubt there is no doubt,
- consistently preferring quality over quantity (“non multa sed multum”),
- ensuring process continuity through robust procedures, defined authorities, and responsibilities as well as appropriate redundancy where needed,
- ensuring process timeliness to effectively support our customers’ operations,
- providing excellent support in terms of awareness, communication, competence, documented information, and resources,
- continual improvement of the efficiency and effectiveness of the quality management system.
Postscript
To put the quality policy into effect ELCOS have established measurable quality objectives consistent with the quality policy.
Quality objectives will continuously be monitored and updated as appropriate and revised in the management review.
The quality policy will be communicated to all employees of ELCOS, and steps will be taken to ensure that it is understood by everyone.
The quality policy will be reviewed and revised in the management review.